Have you purchased a vehicle on finance between April 2007 - November 2024?

Goodman Knight proudly adheres to a "No Win, No Fee" Read more policy. Simply put, there are no upfront payments, and you bear no legal fees unless we achieve a successful outcome for your case. This policy ensures you can pursue compensation without worrying about financial loss if your claim is unsuccessful. Our case handlers are fully committed to achieving the best possible outcome for you.

If your claim is successful, our billing structure entails a nominal deduction of between 15% to 30% (plus VAT) from your compensation. Should you cancel after the 14-day cooling-off period, you may still be charged for any work undertaken in accordance with our cancellation policy.

You don't need to use a law firm or a claims management company to make a car finance claim. You can submit the claim yourself for free. If your claim is rejected or you are dissatisfied with the response from your lender, you can refer the complaint to the Financial Ombudsman Service (FOS) yourself for free. You should first complain to the provider before escalating the complaint to the FOS.

The FCA has announced a consumer redress scheme. Under this scheme, you may not need to register a complaint to be eligible for or receive compensation. You do not need to use a claims management company or a law firm to access the scheme.

There are benefits to choosing us to manage the claim on your behalf. We will handle all communication with the lender. If the finance provider has any issues locating your details, we will work with them to ensure your claim moves forward smoothly. After registering with us, you can sit back and relax while we handle everything on your behalf. We will keep you updated on how your claim is progressing at every stage via email.

We will act on your behalf to pursue any potential compensation for mis-sold car finance that you may be entitled to. Some of the steps we may take include gathering documentation to ensure you have a valid case, issuing your complaint to the lender, seeking formal acknowledgement of the complaint, estimating the potential value, providing you with legal advice, and reviewing offers of redress to ensure they are proportionate.

The FCA has confirmed a compensation scheme will begin in early 2026. Consumers who have already submitted a complaint will receive compensation faster. Lenders will contact customers who have already complained. If the customer doesn't hear back after 1 month of the scheme going live, lenders should review the case. For customers who haven't yet complained, lenders should contact them within 6 months of the scheme going live to confirm how they can join. Lenders should then confirm if you're owed compensation and how much within 3 months. You should then receive what you're owed within 28 days. For more information, please refer to the FCA's website.

All you need to do is provide your car's registration number or the name of your lender. You can then enter your personal details and finance agreement information into our system. We will require photographic identification (such as a passport or driver's license) and a signed letter of authority, which can be completed online. The letter of authority grants us the legal authority to contact the lender on your behalf and ensures that we can handle your claim effectively. We will be in touch if we need any more supporting documents from you.

The FCA announced details of its redress scheme in October 2025, outlining eligibility and how compensation will be determined. The regulator has stated it expects most consumers to receive around £700 per agreement.